Accessibility and transparency

Accessibility and transparency. (a) In addition to federal requirements, the administering State agency shall make publicly accessible by publishing on its website any important program information, including, but not limited to, the following: (1) program application forms for households and lessors, including any joint program application forms; (2) program eligibility requirements; (3) the administering State agency's procedures and processes for administering the program; (4) the administering State agency's procedures and communication methods for notifying program applicants of defective applications due to incompletion, errors, missing information, or any other impediment; (5) the administering State agency's procedures and methods for applicants to remedy defective applications due to incompletion, errors, missing information, or any other impediment; and (6) any other important program information critical to applicants, including renters and lessors relating to the application requirements and process, eligibility determination, and disbursement of payment. (b) The administering State agency shall ensure that important program information, including the application and all marketing materials, is language accessible by publishing to its website the same in both English and Spanish. (Source: P.A. 102-5, eff. 5-17-21.)