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41 CFR 102-117.105

§ 102-117.105 TSP performance expectations.

United States · 41 CFR — Public Contracts and Property Management · Status: effective

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41 CFR 102-117.105, § 102-117.105 TSP performance expectations, United States, version 1 as recorded 2026-07-09, yourstate.us, https://yourstate.us/provision/198349
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Agencies are required to ensure that TSPs deliver consistent, satisfactory service that meets their transportation needs. At a minimum, monitor— (a) On-time delivery rates; (b) Accuracy of billing, including overcharges or undercharges; (c) Frequency of claims filed; (d) Shipment rejection rates; and (e) Responsiveness to shipment tracing requests.

Legislative history

This is a federal regulation, adopted through agency rulemaking under the Administrative Procedure Act — not enacted by a recorded vote of Congress.