Duties of Division

The Division shall: 1. Establish a toll-free telephone service for receiving inquiries and complaints from consumers of health care in this State concerning health care plans; 2. Provide answers to inquiries of consumers of health care concerning health care plans, or refer the consumers to the appropriate agency, department or other entity that is responsible for addressing the specific type of inquiry; 3. Refer consumers of health care to the appropriate agency, department or other entity that is responsible for addressing the specific type of complaint of the consumer; 4. Provide counseling and assistance to consumers of health care concerning health care plans; 5. Educate consumers of health care concerning health care plans in this State; 6. Establish and carry out: (a) A campaign to inform providers of health care and insureds of the provisions of NRS 683A.0879, 687B.730, 687B.820, 689A.410, 689A.755, 689B.0295, 689B.255, 689C.335, 695A.188, 695B.2505, 695B.400, 695D.215, 695F.225, 695G.230 and 695G.340; and (b) A program to provide additional support and resources to assist providers of health care who operate small health care practices or are new to operating a health care practice in: (1) Navigating the process for seeking reimbursement from insurers; and (2) Ensuring that insurers comply with the requirements of NRS 683A.0879, 687B.730, 687B.820, 689A.410, 689A.755, 689B.0295, 689B.255, 689C.335, 695A.188, 695B.2505, 695B.400, 695D.215, 695F.225, 695G.230 and 695G.340; and 7. Take such actions as are necessary to ensure public awareness of the existence and purpose of the services provided by the Division pursuant to this section.