45 CFR 98.32
§ 98.32 Parental complaints.
United States · 45 CFR — Public Welfare · Status: effective
Cite this
- Citation
- 45 CFR 98.32, § 98.32 Parental complaints, United States, version 1 as recorded 2026-07-09, yourstate.us, https://yourstate.us/provision/217133
- Permanent ID
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Full text
The State shall:
(a) Establish or designate a hotline or similar reporting process for parents to submit complaints about child care providers;
(b) Maintain a record of substantiated parent complains;
(c) Make information regarding such parental complaints available to the public on request; and
(d) The Lead Agency shall provide a detailed description in the Plan of how:
(1) Complaints are substantiated and responded to, including whether or not the State uses monitoring as part of its process for responding to complaints for both CCDF and non-CCDF providers; and,
(2) A record of substantiated complaints is maintained and is made available.
Legislative history
This is a federal regulation, adopted through agency rulemaking under the Administrative Procedure Act — not enacted by a recorded vote of Congress.