Consumer education

(1) In furtherance of the purposes in Section 31A-1-102, the commissioner may educate consumers about insurance and provide consumer assistance. (2) Consumer education may include: (a) outreach activities; and (b) the production or collection and dissemination of educational materials. (3) Consumer assistance may include: (a) explaining: (i) the terms of a policy; (ii) a policy's complaint, grievance, or adverse benefit determination procedure; and (iii) the fundamentals of self-advocacy; and (b) informal efforts to negotiate a resolution of a dispute between a consumer and a licensee. (4) (a) Notwithstanding Subsection (3) and Section 31A-2-216, consumer assistance may not include: (i) commencing an administrative, judicial, or other proceeding against a licensee to obtain specific relief from the licensee for a specific consumer; or (ii) otherwise representing a consumer in any administrative, judicial, or other proceeding. (5) Nothing in this section prohibits the commissioner from taking enforcement action for violations under Section 31A-2-308. (6) The commissioner may adopt rules necessary to implement the requirements of this section.