§ 64.6404 Prohibitions and limitations for line separation requests.

(a) A covered provider may not make separation of a line from a shared mobile service contract under this subpart contingent on any limitation or requirement other than those described in § 64.6405, including, but not limited to: (1) Payment of a fee, penalty, or other charge; (2) Maintaining contractual or billing responsibility of a separated line with the provider; (3) Approval of separation by the primary account holder, if the primary account holder is not the survivor; (4) A prohibition or limitation, including payment of a fee, penalty, or other charge, on number portability, provided such portability is technically feasible; (5) A prohibition or limitation, including payment of a fee, penalty, or other charge, on a request to change phone numbers; (6) A prohibition or limitation on the separation of lines as a result of arrears accrued by the account; (7) An increase in the rate charged for the mobile service plan of the primary account holder with respect to service on any remaining line or lines; (8) The results of a credit check or other proof of a party's ability to pay; or (9) Any other requirement or limitation not specifically permitted by the Safe Connections Act of 2022, Public Law 117-223, 47 U.S.C. 345. (b) Nothing in paragraph (a) of this section shall be construed to require a covered provider to provide a rate plan for the primary account holder that is not otherwise commercially available or to prohibit a covered provider from requiring a survivor requesting a line separation to comply with the general terms and conditions associated with using the covered provider's services, as long as those terms and conditions do not contain the enumerated prohibitions in 47 U.S.C. 345(b)(2) and this section, and do not otherwise hinder a survivor from obtaining a line separation.