47 CFR 76.1713
§ 76.1713 Complaint resolution.
United States · 47 CFR — Telecommunication · Status: effective
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- Citation
- 47 CFR 76.1713, § 76.1713 Complaint resolution, United States, version 1 as recorded 2026-07-09, yourstate.us, https://yourstate.us/provision/237245
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Full text
Cable system operators shall establish a process for resolving complaints from subscribers about the quality of the television signal delivered. Aggregate data based upon these complaints shall be made available for inspection by the Commission and franchising authorities, upon request. These records shall be maintained for at least a one-year period.
Prior to being referred to the Commission, complaints from subscribers about the quality of the television signal delivered must be referred to the local franchising authority and the cable system operator.
Legislative history
This is a federal regulation, adopted through agency rulemaking under the Administrative Procedure Act — not enacted by a recorded vote of Congress.