W. Va. Code § 24D-1-16
Credit or refund for interrupted service
West Virginia · West Virginia Code Chapter 24D — Cable Television · Status: effective
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- W. Va. Code § 24D-1-16, Credit or refund for interrupted service, West Virginia, version 1 as recorded 2026-10-03, yourstate.us, https://yourstate.us/provision/2377322
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Full text
(a) If cable service to a subscriber is interrupted for more than twenty-four continuous hours, such subscriber shall, upon request, receive a credit or refund from the cable operator in an amount that represents the proportionate share of such service not received in a billing period, provided such interruption is not caused by the subscriber.
(b) The commission may promulgate rules establishing a viewing time reliability standard for cable operators and requiring such companies to file with the commission information on service interruptions not caused by subscribers.