49 CFR 375.209
§ 375.209 How must I handle complaints and inquiries?
United States · 49 CFR — Transportation · Status: effective
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- Citation
- 49 CFR 375.209, § 375.209 How must I handle complaints and inquiries?, United States, version 1 as recorded 2026-07-09, yourstate.us, https://yourstate.us/provision/260357
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Full text
(a) You must establish and maintain a procedure for responding to complaints and inquiries from your individual shippers.
(b) Your procedure must include all three of the following items:
(1) A communications system allowing individual shippers to communicate with your principal place of business by telephone.
(2) A telephone number.
(3) A system for recording in writing all inquiries and complaints received from an individual shipper by any means of communication.
(c) You must produce a clear and concise written description of your procedure for distribution to individual shippers.
Legislative history
This is a federal regulation, adopted through agency rulemaking under the Administrative Procedure Act — not enacted by a recorded vote of Congress.