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47 U.S.C. § 226

Telephone operator services

United States · Title 47 — TELECOMMUNICATIONS · Status: effective

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47 U.S.C. § 226, Telephone operator services, United States, version 1 as recorded 2026-07-09, yourstate.us, https://yourstate.us/provision/488697
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Full text

As used in this section— The term “operator services” means any interstate telecommunications service initiated from an aggregator location that includes, as a component, any automatic or live assistance to a consumer to arrange for billing or completion, or both, of an interstate telephone call through a method other than— Beginning not later than 90 days after October 17, 1990, each provider of operator services shall, at a minimum— disclose immediately to the consumer, upon request and at no charge to the consumer— In addition to meeting the requirements of paragraph (1), during the 3-year period beginning on the date that is 90 days after October 17, 1990, each presubscribed provider of operator services shall identify itself audibly and distinctly to the consumer, not only as required in paragraph (1)(A), but also for a second time before connecting the call and before the consumer incurs any charge. Each aggregator, beginning not later than 90 days after October 17, 1990, shall— post on or near the telephone instrument, in plain view of consumers— The requirements of paragraph (1)(A) shall not apply to an aggregator in any case in which State law or State regulation requires the aggregator to take actions that are substantially the same as those required in paragraph (1)(A). The Commission shall conduct a rulemaking proceeding pursuant to this subchapter to prescribe regulations to— The regulations prescribed under this section shall— The regulations prescribed under this section shall, at a minimum— The Commission,11 So in original. The comma probably should not appear. shall require— The Commission shall consider the need to prescribe compensation (other than advance payment by consumers) for owners of competitive public pay telephones for calls routed to providers of operator services that are other than the presubscribed provider of operator services for such telephones. Within 9 months after October 17, 1990, the Commission shall reach a final decision on whether to prescribe such compensation. Any equipment and software manufactured or imported more than 18 months after October 17, 1990, and installed by any aggregator shall be technologically capable of providing consumers with access to interstate providers of operator services through the use of equal access codes. In any proceeding to carry out the provisions of this section, the Commission shall require such actions or measures as are necessary to ensure that aggregators are not exposed to undue risk of fraud. Each provider of operator services shall file, within 90 days after October 17, 1990, and shall maintain, update regularly, and keep open for public inspection, an informational tariff specifying rates, terms, and conditions, and including commissions, surcharges, any fees which are collected from consumers, and reasonable estimates of the amount of traffic priced at each rate, with respect to calls for which operator services are provided. Any changes in such rates, terms, or conditions shall be filed no later than the first day on which the changed rates, terms, or conditions are in effect. The Commission may, after 4 years following October 17, 1990, waive the requirements of this paragraph only if— If the rates and charges filed by any provider of operator services under paragraph (1) appear upon review by the Commission to be unjust or unreasonable, the Commission may require such provider of operator services to do either or both of the following: Within 60 days after October 17, 1990, the Commission shall initiate a proceeding to determine whether the regulatory objectives specified in subsection (d)(1)(A) and (B) are being achieved. The proceeding shall— Unless the Commission makes the determination described in subparagraph (B), the Commission shall, within 180 days after submission of the report required under paragraph (3)(B)(iii), complete a rulemaking proceeding pursuant to this subchapter to establish regulations for implementing the requirements of this subchapter (and paragraphs (1) and (2) of this subsection) that rates and charges for operator services be just and reasonable. Such regulations shall include limitations on the amount of commissions or any other compensation given to aggregators by providers of operator service. The requirement of subparagraph (A) shall not apply if, on the basis of the proceeding under paragraph (3)(A), the Commission makes (and includes in the report required by paragraph (3)(B)(iii)) a factual determination that market forces are securing rates and charges that are just and reasonable, as evidenced by rate levels, costs, complaints, service quality, and other relevant factors. Nothing in this section shall be construed to alter the obligations, powers, or duties of common carriers or the Commission under the other sections of this chapter.

Legislative history

The public laws that enacted or amended this section. Tallies are for the whole bill as it passed each chamber — often an omnibus covering far more than this provision — not a vote on this section alone.

  • Enacted byPub. L. 101-435(H.R. 971)1990-10-17
    Telephone Operator Consumer Services Improvement Act of 1990
    House: no recorded tallySenate: no recorded tally
  • Amended byPub. L. 101-555(H.R. 3310)1990-11-15
    To authorize appropriations for activities of the National Telecommunications and Information Administration for fiscal years 1990 and 1991.
    House: no recorded tallySenate: no recorded tally
  • Amended byPub. L. 102-538(H.R. 6180)1992-10-27
    Telecommunications Authorization Act of 1992
    House: no recorded tallySenate: no recorded tally
  • Amended byPub. L. 103-414(H.R. 4922)1994-10-25
    Communications Assistance for Law Enforcement Act
    House: no recorded tallySenate: no recorded tally