Tex. Utilities Code § 55.088
ACCESS TO LIVE OPERATOR REQUIRED
Texas · Texas Utilities Code · Status: effective
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- Citation
- Tex. Utilities Code § 55.088, ACCESS TO LIVE OPERATOR REQUIRED, Texas, version 1 as recorded 2026-07-09, yourstate.us, https://yourstate.us/provision/577254
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Full text
(a) A dominant or nondominant telecommunications utility that provides operator service shall ensure that a caller has access to a live operator at the beginning of a live or mechanized operator-assisted call through a method designed to be easily and clearly understandable and accessible to the caller.
(b) A telecommunications utility described by Subsection (a) shall submit to the commission for review the method by which the utility will provide access to a live operator.
(c) This section applies regardless of the method by which the telecommunications utility provides operator service.
(d) This section does not apply to a telephone located in a prison or jail facility.