COMPLAINTS

(a) The commission shall maintain a file on each written complaint filed with the commission. The file must include: (1) the name of the person who filed the complaint; (2) the date the complaint is received by the commission; (3) the subject matter of the complaint; (4) additional documentation supporting the complaint submitted under Subsection (a-1); (5) the name of each person contacted in relation to the complaint; (6) a summary of the results of the review or investigation of the complaint; and (7) an explanation of the reason the file was closed, if the commission closed the file without taking action other than to investigate the complaint. (a-1) Not later than the 45th day after the date a person files a complaint with the commission, the person may submit to the commission additional documentation to support the complaint. (b) The commission, at least quarterly until final disposition of the complaint, shall notify the person filing the complaint of the status of the investigation unless the notice would jeopardize an undercover investigation. (c) For each complaint filed with the commission under this chapter, each member of the commission must be: (1) notified of the complaint; and (2) briefed and provided detailed information about the complaint.