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Tex. Government Code § 540.0060

COMPLAINT SYSTEM GUIDELINES

Texas · Texas Government Code · Status: effective

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Tex. Government Code § 540.0060, COMPLAINT SYSTEM GUIDELINES, Texas, version 1 as recorded 2026-07-09, yourstate.us, https://yourstate.us/provision/656254
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(a) The Texas Department of Insurance, in conjunction with the commission, shall establish complaint system guidelines for Medicaid managed care organizations. (b) The guidelines must require that information regarding a Medicaid managed care organization's complaint process be made available to a recipient in an appropriate communication format when the recipient enrolls in the Medicaid managed care program.