Tex. Insurance Code § 542.008
COMPLAINTS AGAINST INSURERS; INVESTIGATION
Texas · Texas Insurance Code · Status: effective
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- Tex. Insurance Code § 542.008, COMPLAINTS AGAINST INSURERS; INVESTIGATION, Texas, version 1 as recorded 2026-07-09, yourstate.us, https://yourstate.us/provision/678259
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Full text
(a) The department shall establish a system for receiving and processing individual complaints alleging a violation of this subchapter by an insurer regardless of whether the insurer is required to file a periodic report under Section 542.006.
(b) The department shall investigate an insurer if the department determines that:
(1) based on the number and type of complaints against an insurer, the insurer does not meet the minimum standard of performance adopted under Section 542.007; or
(2) the number and type of complaints against the insurer are not proportionate to the number and type of complaints against other insurers writing similar lines of insurance.