Cal. Health and Safety Code § 120968

The Office of AIDS shall report to the Legislature no later than October 1, 2000, the status of consumer protections for the AIDS drug program established pursuant to this chapter, including a report on the contractor’s performance in each of the following areas: (a) Filling of patient prescriptions within 24 hours of submission, and shipping of mail order prescriptions within 48 hours. (b) Subcontracting with any willing provider, including a report on any denials of contracts with providers and the reason for denial. (c) Provision of information regarding program policies, procedures, enrollment procedures, eligibility guidelines, and lists of drugs covered in appropriate literacy levels in English, Spanish, Mandarin/Cantonese, Tagalog, and in other languages as determined by the department. (d) Development of a timely and accessible grievance procedure for clients, promotion of that procedure among clients, and utilization.